Frequently Asked Questions
Last updated 8-25-2022
Most Asked
What is your warranty?
We offer a 10 year warranty from the date of purchase. For individual product line warranty coverage information, click here.
Do you offer finish samples?
We do offer color matching wood block samples for our Kai product line. To request a sample, click here.
How do I order?
You can order through this site, over the phone, or by submitting a purchase order to orders@i5industries.com. We accept direct bank transfer, Visa, Mastercard, Discover and American Express. For an in depth look at how to order, click here.
Orders
How long until my order is processed?
Our current processing time on all in-stock items is 24-48 hours.
Can I place an order over the phone?
Not at this time. We currently accept order forms at orders@i5industries.com or orders through this site.
We are only a phone call away if you need help with your order 979.776.2100 Option 2.
Do I have to pay for my order right away?
We have a 30 day lead time from the time of purchase to the invoice of the order.Â
What is your return policy?
We have an approval process for returns within 7 days of receiving an invoice. To learn more, click here.
What is your cancellation policy?
If an item is pre-ordered or backordered, you can cancel it by calling us at 979.776.2100. Because of our fast processing times, cancellation may not be possible for in-stock items. For the best chance of cancellation, call us within 12 hours of placing your order.
Shipping & Delivery
What shipping methods are available for my order?
We use dock-to-dock freight shipping for all orders currently. For more information on freight shipping, transit times, and shipping zones, click here.
Does my order arrive assembled?
Assembly is required for all items, with the exception of pedestals and lateral files that will arrive fully assembled. Hardware boxes are provided with QR codes to scan for instructions. To view our assembly instruction videos or download instructions manuals for all our products, click here.
What are your current transit times?
Transit times vary based on proximity to our Texas location and are typically between 1-5 days. For more information, click here.
Do you ship to Alaska, Hawaii, or Canada?
Currently, we ship only to the continental US via dock-to-dock freight shipping.
Is there free shipping cost for freights?
An order can qualify for free freight based on net total of the order and proximity to our Texas location. To learn more about shipping cost and options, click here.
Parts are missing from my order, what can I do?
If there is a part missing from your hardware box, call us at 979.776.2100 Option 2 with the part number listed in the assembly instructions and we will send a replacement.
If an item is missing, you may be eligible to file a claim.Â
Products
Are your products eco-friendly?
Yes. Are products hold these environmental certifications:
- UL Greenguard Gold
- BIFMA / ANSI
- CARB2 Compliance
- TSCA Title IV Compliance
We support recycling efforts and because of this, all our products are shipped with minimal packaging. To learn more about our environmental support efforts, click here.
How difficult is it to assemble your products?
Our furniture is easy to assemble and to make it even easier, we provide video instructions and downloadable PDF assembly manuals to guide you. Everything you need will arrive in hardware boxes with QR codes to scan for digital instructions. Some of our items, such as larger conference tables, might require more than one person due to the weight of the pieces. To view our assembly instructions library, click here.
Can I repaint a unit?
No. Paint does not adhere well to laminate and will cause it to peel. It will also void the warranty.
Are finish colors accurate?
We do our best to accurately depict all finishes and materials on our the website images. There are many factors that can change the way our images are displayed, such as printing variations, video card differences, monitor resolution. If you need to match existing office elements or decor, you can request a finish sample here.
