Warranty Information
Table of Contents
Kai Warranty
Click here for a downloadable copy of the warranty information.
The warranty period for purchases from i5 Industries is 10 years from the date of purchase.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
This warranty does not cover
Transportation or labor costs
Improper assemble or installation
Parts & handling fees
Negligence
Misuse
Excessive soiling
Transportation or freight damage
Exposure to the elements
Improper cleaning or treatment
Difference in products acquired on different dates
Products that have been altered
Limitation of Liability
i5 Industries is, in no event, liable for incidental or consequential damage, even if it had reason to know in advance that such damages were possible. This warranty gives you specific legal rights and you may have other rights that vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties or the limitations of damages, so the above exclusion and limitations may not apply to you. In such an event, such warranties are limited in duration to the applicable warranty period and no warranties apply after that period.
i5 Industries is not liable for lost profits, loss of goodwill, stored data, or exemplary damages.
i5 Industries shall not be responsible for verifying the description of needs, data, or the fitness for a particular purchase of goods.
i5 Industries reserves the right to require defective parts to be returned upon request.
Connect Warranty
Click here for a downloadable copy of the warranty information.
The warranty period for purchases from i5 Industries is 10 years from the date of purchase on laminate.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
Warranties are for repair, replacement, or substitution of defective materials or workmanship of product at the discretion of i5 Industries. Refunds are not available.
Warranty on Base
Manufacturer warranty covers 5 years on the mechanical components.
Not covered by laminate or base warranty
- Transportation or labor costs
- Improper assemble or installation
- Parts & handling fees
- Negligence
- Misuse
- Excessive soiling
- Transportation or freight damage
- Exposure to the elements
- Improper cleaning or treatment
- Difference in products acquired on different dates
- Products that have been altered
Limitation of Liability
i5 Industries is, in no event, liable for incidental or consequential damage, even if it had reason to know in advance that such damages were possible. This warranty gives you specific legal rights and you may have other rights that vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties or the limitations of damages, so the above exclusion and limitations may not apply to you. In such an event, such warranties are limited in duration to the applicable warranty period and no warranties apply after that period.
i5 Industries is not liable for lost profits, loss of goodwill, stored data, or exemplary damages.
i5 Industries shall not be responsible for verifying the description of needs, data, or the fitness for a particular purchase of goods.
i5 Industries reserves the right to require defective parts to be returned upon request.
iRize Warranty
Click here for a downloadable copy of the warranty information.
The warranty period for purchases from i5 Industries is 10 years from the date of purchase on laminate.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
Warranties are for repair, replacement, or substitution of defective materials or workmanship of product at the discretion of i5 Industries. Refunds are not available.
Warranty on Base
Manufacturer warranty covers 2 years on the electrical components 5 years on the mechanical components
Not covered by laminate or base warranty
- Transportation or labor costs
- Improper assemble or installation
- Parts & handling fees
- Negligence
- Misuse
- Excessive soiling
- Transportation or freight damage
- Exposure to the elements
- Improper cleaning or treatment
- Difference in products acquired on different dates
- Products that have been altered
Limitation of Liability
i5 Industries is, in no event, liable for incidental or consequential damage, even if it had reason to know in advance that such damages were possible. This warranty gives you specific legal rights and you may have other rights that vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties or the limitations of damages, so the above exclusion and limitations may not apply to you. In such an event, such warranties are limited in duration to the applicable warranty period and no warranties apply after that period.
i5 Industries is not liable for lost profits, loss of goodwill, stored data, or exemplary damages.
i5 Industries shall not be responsible for verifying the description of needs, data, or the fitness for a particular purchase of goods.
i5 Industries reserves the right to require defective parts to be returned upon request.
Fusion Warranty
The warranty period for purchases from i5 Industries is 10 years from the date of purchase on laminate.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
Warranties are for repair, replacement, or substitution of defective materials or workmanship of product at the discretion of i5 Industries. Refunds are not available.
Warranty on Base
10 years from the date of purchase.
Not covered by laminate or base warranty
- Transportation or labor costs
- Improper assemble or installation
- Parts & handling fees
- Negligence
- Misuse
- Excessive soiling
- Transportation or freight damage
- Exposure to the elements
- Improper cleaning or treatment
- Difference in products acquired on different dates
- Products that have been altered
Limitation of Liability
i5 Industries is, in no event, liable for incidental or consequential damage, even if it had reason to know in advance that such damages were possible. This warranty gives you specific legal rights and you may have other rights that vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties or the limitations of damages, so the above exclusion and limitations may not apply to you. In such an event, such warranties are limited in duration to the applicable warranty period and no warranties apply after that period.
i5 Industries is not liable for lost profits, loss of goodwill, stored data, or exemplary damages.
i5 Industries shall not be responsible for verifying the description of needs, data, or the fitness for a particular purchase of goods.
i5 Industries reserves the right to require defective parts to be returned upon request.
Gravity + Gravity Conference Warranty
Click here for a downloadable copy of the warranty information.
The warranty period for purchases from i5 Industries is 10 years from the date of purchase.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
Warranties are for repair, replacement, or substitution of defective materials or workmanship of product at the discretion of i5 Industries. Refunds are not available.
This term COVERS
Plastic parts with structural function and defective metal components.
This term does NOT COVER
Defects caused by improper use of the product, lack of minimal care, improper assembly or installation, and maintenance performed by third parties without prior authorization from i5.
Parts or components with natural wear and tear of the product, such as regulators, bushings, slippers, cloth, canvas, vinyl materials, leather, colored plastics, and other coating/finishing materials.
Difference of tonality between coatings of products acquired on different dates.
Deformations on foam used in seating and backrests up to 10% of their original size are considered to appear with use.
Damage caused by exposure to the elements, use of the product in outdoor or moisture / high heat areas, as well as use on rough terrain.
Chrome finish in plastic parts.
Damage caused by natural disasters such as floods, fires, etc.
Defects occurred during transport carried out by the customer or carrier under the customer’s responsibility.
Amendments made to the product by the owner and/or unauthorized persons.
Materials provided by the customer, such as tissue or other material that is not standard i5 line.
In case of defect, in order to enjoy the guarantee, the consumer should contact the company where the product was purchased, with the invoice of the same. A product shall not be considered defective and i5 shall not be obliged to replace it if it is not installed or used as recommended in the instruction manual.
i5 available to answer any questions regarding your product and services, as well as to guide you in the best way about guarantee procedures or the conservation of your product.
To obtain warranty you will need:
Date of purchase
Dealer
Invoice #
Model and Description
Nova Warranty
Click here for a downloadable copy of the warranty information.
The warranty period for purchases from i5 Industries is 10 years from the date of purchase.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
Warranties are for repair, replacement, or substitution of defective materials or workmanship of product at the discretion of i5 Industries. Refunds are not available.
This term COVERS
Plastic parts with structural function and defective metal components.
This term does NOT COVER
Defects caused by improper use of the product, lack of minimal care, improper assembly or installation, and maintenance performed by third parties without prior authorization from i5.
Parts or components with natural wear and tear of the product, such as regulators, bushings, slippers, cloth, canvas, vinyl materials, leather, colored plastics, and other coating/finishing materials.
Difference of tonality between coatings of products acquired on different dates.
Deformations on foam used in seating and backrests up to 10% of their original size are considered to appear with use.
Damage caused by exposure to the elements, use of the product in outdoor or moisture / high heat areas, as well as use on rough terrain.
Chrome finish in plastic parts.
Damage caused by natural disasters such as floods, fires, etc.
Defects occurred during transport carried out by the customer or carrier under the customer’s responsibility.
Amendments made to the product by the owner and/or unauthorized persons.
Materials provided by the customer, such as tissue or other material that is not standard i5 line.
In case of defect, in order to enjoy the guarantee, the consumer should contact the company where the product was purchased, with the invoice of the same. A product shall not be considered defective and i5 shall not be obliged to replace it if it is not installed or used as recommended in the instruction manual.
i5 available to answer any questions regarding your product and services, as well as to guide you in the best way about guarantee procedures or the conservation of your product.
To obtain warranty you will need:
Date of purchase
Dealer
Invoice #
Model and Description
Switch Warranty
Click here for a downloadable copy of the warranty information.
The warranty period for purchases from i5 Industries is 10 years from the date of purchase.
All warranties are to the original purchaser from authorized dealers only. You should contact the authorized dealer you purchased your product from to file a warranty claim on your behalf. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residual use.
Warranties are for repair, replacement, or substitution of defective materials or workmanship of product at the discretion of i5 Industries. Refunds are not available.
This term COVERS
Plastic parts with structural function and defective metal components.
This term does NOT COVER
Defects caused by improper use of the product, lack of minimal care, improper assembly or installation, and maintenance performed by third parties without prior authorization from i5.
Parts or components with natural wear and tear of the product, such as regulators, bushings, slippers, cloth, canvas, vinyl materials, leather, colored plastics, and other coating/finishing materials.
Difference of tonality between coatings of products acquired on different dates.
Deformations on foam used in seating and backrests up to 10% of their original size are considered to appear with use.
Damage caused by exposure to the elements, use of the product in outdoor or moisture / high heat areas, as well as use on rough terrain.
Chrome finish in plastic parts.
Damage caused by natural disasters such as floods, fires, etc.
Defects occurred during transport carried out by the customer or carrier under the customer’s responsibility.
Amendments made to the product by the owner and/or unauthorized persons.
Materials provided by the customer, such as tissue or other material that is not standard i5 line.
In case of defect, in order to enjoy the guarantee, the consumer should contact the company where the product was purchased, with the invoice of the same. A product shall not be considered defective and i5 shall not be obliged to replace it if it is not installed or used as recommended in the instruction manual.
i5 available to answer any questions regarding your product and services, as well as to guide you in the best way about guarantee procedures or the conservation of your product.
To obtain warranty you will need:
Date of purchase
Dealer
Invoice #
Model and Description
