Returns + Exchanges
General Return Policy
Here at i5 Industries, high quality is our standard. Our items are tested at great lengths to ensure that quality, but things do happen that are out of our control after it leaves our warehouse. If an item is damaged, defective, or incorrect, we will make it right for you.
i5 industries items are eligible for return within 7 days of receiving an invoice.
Contact us by calling 979.776.2100 Option 2 or orders@i5industries.com.
- Returns must go through original purchase location.
- Returns must be received in original condition within 30 days from the date of purchase.
- Shipping and delivery charges are non-refundable.
- You are responsible for the cost of getting the item back to our dock.
- Your refund will be reduced by a restocking fee equal to 10% of the total purchase price.
- Returns will reflect original dealer discount.
- Proof of purchase is required.
Items Not Eligible for Return
- Gravity Task Chairs
- Individual Components
Damaged, Defective, or Missing Item Policy
Damaged, defective, or missing items are eligible for the claims process within 72 hours of receiving your shipment. If your claim is approved, we will replace the item at no cost to you. There is no need to return the damaged or defective item back to us.
To start this process, file a claim.
Freight Damage
Freight damage occurs if you can see the damage without unboxing the product. To file a successful freight damage claim, you will need to:
- Inspect Pallet Upon Delivery
- Take Photos or Videos that clearly show damage to product
- Obtain a Bill of Lading from the freight carrier
- Provide proof of purchase
Cancellation Policy
Items that are pre-ordered or back-ordered are eligible for cancellation. Due to our fast order processing times, it might not be possible to cancel your order of in-stock items. Our processing time for in-stock items is currently 24-48 hours. After an order is shipped, it is impossible to cancel.
For the best chance of cancellation, reach out to us within 12 hours of placing your order at 979.776.2100 Option 2.
Exchange Policy
Exchanges are handled on a case by case basis. To see if your item is eligible for an exchange, give us a call at 979.776.2100 Option 2.
